Privacy Policy

Maisa is a digital portal that allows you to access your social care and health care records. In addition, Maisa allows you to securely communicate with social care and health care providers about non-urgent matters.

Maisa is used in the services of HUS Helsinki University Hospital, the city of Helsinki and in the services of Vantaa and Kerava wellbeing services counties.

Further information about the processing of your personal data:

The Maisa mobile app

Maisa may interact with your sensitive data to provide certain features, such as video visits or mobile appointment check-in. The first time you try to use any of these features, we will ask for your consent within the app and will only allow you to use a feature if you give consent. You do not have to provide consent if you do not want to allow Maisa to interact with your data as requested. Maisa is developed by Epic Systems Corporation; please refer to Epic’s Mobile Application Privacy Policy for Patients for more detailed information about the limited ways they may interact with your information to make your use of Maisa possible.

Maisa may offer location-based check-in for in-person appointments or allow you to find health and social care providers near you. The first time you try to use any features that use your location, we will ask for your consent within the app and will only access your location if you give consent. You do not have to provide consent if you do not want to allow Maisa to use your location. We do not store your location data.

The Maisa mobile app will never share your health or social care records documented by your health and social care providers with third parties.

Google FIT and Apple Health

With your permission, the Maisa mobile app can connect with the Google FIT or Apple Health apps to receive data about your health and share it with your health care provider. The Maisa mobile app will never share your health records documented by your health care providers with Google FIT or Apple Health.

Once you have allowed the Maisa mobile app to synchronise your Google FIT or Apple Health account with Maisa, data that you have agreed with your health care provider to track yourself will automatically be incorporated into your electronic health record through Maisa. Such data can include blood pressure, blood glucose and daily steps. You can cancel the permission at any time in the Maisa app. This will stop the data from being shared from Google FIT or Apple Health to Maisa.