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Accessibility Statement

Apotti’s owner organisations aim to ensure the accessibility of Maisa services in accordance with the EU Web Accessibility Directive (2016/2102) and the Finnish national Act on the Provision of Digital Services, laki digitaalisten palvelujen tarjoamisesta (306/2019).

This accessibility statement concerns the Maisa web portal. The Maisa web portal was published in 2019, and the portal must meet the requirements for accessibility as laid down in the Act on the Provision of Digital Services no later than 23 September 2019.

Accessibility statement for the Maisa mobile application.

Compliance Status

This web portal satisfies all WCAG 2.1 A and AA level success criteria.

The web portal’s usability testing was carried out by Oy Apotti Ab most recently in 2021, and a third-party accessibility evaluation was carried out in 2018 (by Annanpura Oy). All essential WCAG 2.1 AA and AAA level success criteria deficiencies found during the usability testing and the accessibility evaluation have been fixed.

About This Accessibility Statement

This statement was prepared on 23 September 2019.

Feedback and Contact Information

Apotti’s owner organisations are committed to constantly improving the Maisa portal’s accessibility and usability. Give Feedback.

Supervisory authority

If you notice any accessibility issues concerning this web portal, first give feedback to the system administrator of the service. Please note that it may take up to 14 days before you get a reply. If you are not satisfied with the reply, or if you do not get a response in two weeks’ time, you can contact the Regional State Administrative Agency for Southern Finland. See the Agency’s website (available in Finnish and Swedish) for instructions on how to file a complaint and on how the matter will be handled.

Contact Information for Supervisory Authority

The Regional State Administrative Agency for Southern Finland
Saavutettavuuden valvonnan yksikkö (supervisory unit for accessibility) website (available in Finnish and Swedish)
Email: saavutettavuus(at)
Switchboard: 0295 016 000 (+358 295 016 000)