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Frequently Asked Questions

1. Patient and client portal Maisa

Maisa is a free and secure digital client portal available for HUS Helsinki University Hospital residents who live in a municipality that deploys the Apotti system. The portal allows you to view your social care and health care information and receive information securely using a web browser or mobile app. The Maisa portal allows you to:

  • Review and supplement your social care and health care information
  • Book appointments and view upcoming events
  • Review your heath summary
  • Prepare for upcoming appointments and fill in questionnaires
  • View test results
  • Communicate securely with health and social care professionals
  • Request prescription renewals in My Kanta
  • Access trusted health information resources

Maisa is available for all residents of the HUS Helsinki University Hospital. You must be at least 13 years old to sign up.

The actual Maisa services are available for patients and clients of Vantaa health care and social care units that use the Apotti system and for patients of the HUS Helsinki University Hospital.

Exceptions:

  • You can access the Maisa portal even if you live outside of the HUS Helsinki University Hospital if you are a patient or a client in a health care or social care unit that uses the Apotti system.
  • If you yourself live outside of the HUS Helsinki University Hospital, but your child (under the age of 12) is a patient or a client in a health care or social care unit that uses the Apotti system, you can log in to Maisa to act on their behalf (see also: 4. Acting on someone else’s behalf in Maisa).
  • If you yourself live outside of the HUS Helsinki University Hospital, but you are authorised to act on behalf of an adult who is a patient or a client in a health care or social care unit that uses the Apotti system, you can log in to Maisa in order to act on their behalf (see also: 4. Acting on someone else’s behalf in Maisa).

You can access Maisa with a web browser by logging in at www.maisa.fi or by downloading the Maisa mobile application from Apple AppStore or Google Play Store to a mobile device. Logging in to the Maisa portal requires strong electronic identification (online banking codes, mobile certificate or a Citizen Certificate of a Finnish identity card).

After you have logged in to the mobile app, several Maisa account icons may be visible on top of the frontpage. This occurs, if you are authorised to act on someone else’s behalf in Maisa and have access to their Maisa account (see also: 4. Acting on someone else’s behalf in Maisa), or if you have restricted the sharing of your data between registries in My Kanta Pages. You can move between the accounts by touching the icons on the frontpage of the app.

In certain cases, contacting social care can be done anonymously (such as contacting social care about a child, adult or an elderly person in need of help), and does not require logging in to the Maisa portal.

Logging in to the Maisa portal requires strong electronic identification. Electronic identification methods are / You can identify yourself using:

  • Online banking codes
  • Citizen Certificate of a Finnish ID card
  • Mobile certificate

It is important to keep social and health care information private and secure. Unlike conventional e-mail, all Maisa messaging is conducted while securely logged in. Strong electronic identification is linked to a persons’ official identity and the Population Information System. This ensures that all online services and messaging is conducted securely and between authenticated users.

Residents of the HUS Helsinki University Hospital over the age of 13 can access the Maisa portal. (See also: 1.2 Who can sign up for Maisa?). To log in you need a mobile certificate, online banking codes or a Citizen Certificate of a Finnish ID card (a card reader and chip reader software are needed for the card).

2. My Data

You can view for example your laboratory and imaging test results in Maisa. Some test results are released only after a provider has gone them over with you personally. Test results can be accessed from the My Data drop down menu.

You can access your social care decisions for example from the My Data drop down menu. Select the Applications/Decisions section under Social Services. An alert also appears on the Maisa frontpage when a new decision is issued. Click the alert to jump directly to the decision in question.

In Maisa you can see for example social care and health care after visit summaries, patient record entries and social care decisions. You’ll find your after visit summaries by going to the My Events section found under My Data. Then select the document you wish view. Social care decisions can be accessed from the My Data drop down list. Go to the Applications/Decisions section under Social Services.

All your data from the old systems is not automatically transferred to Apotti without an appointment in a care or service unit that uses the Apotti system. For instance, your medication information will be updated in connection with your first appointment with a health care provider.

Sometimes there might be a short delay before data gets updated and transferred to Maisa. If you do not see your appointment documentation in Maisa four days after your appointment, you can contact the care or service unit in question about the missing documentation.

In Maisa you can see the health care information that starts to accumulate to the Apotti system within the HUS Helsinki University Hospital. It has been nationally outlined that Kanta and My Kanta Pages are the primary archives for social care and health care information in Finland. Apotti and Maisa are seamlessly integrated with Kanta services. Through Maisa you can also access My Kanta Pages with a single sign-on. This aims for clarity and ease of use.

If you have requested to see your own patient or client records, the data will be made available for downloading in the Document Centre found from the My Data drop down menu. Records are made available as PDF files. PDF files may require installing additional reading software.

If you wish to make a data request, follow the instructions provided by your care or service provider.

If you have not allowed your information to be shared between registries, you will see separate accounts for different registries in Maisa according to the restrictions you have set in My Kanta. After you have logged in, you can choose the registry you wish to view. The accounts for each of the registries are displayed above your name as round icons.

Separate accounts are displayed in the same manner as the accounts of persons on whose behalf you may have been authorised to act, e.g. your spouse, parent or child. (See also: 4. Acting on someone else’s behalf in Maisa).

If you notice an error for example in your After Visit Summary, please contact the care or service unit responsible for the document.

Your address will be updated automatically from the Finnish Population Information System. If you want to add a temporary address or update your phone number or e-mail address, you can do so in the Notifications section found under Settings. (See also: 5. Personalising Maisa).

You can add one or more contacts to your personal information. When logged in to your Maisa account, go to the Personal Information section found under Settings. Select + ADD CONTACT to enter the contact person’s details.

Add to your contacts people you would like to be contacted should you have an emergency. Add only people to whom information concerning you may be disclosed.

In the Personal Information section you can also delete contacts and determine your primary contact person. For minors, the contact information of their guardian(s) is automatically updated from the Population Information System. This information cannot be edited.

3. Maisa services

Go to the Ask a Question section. You can find it from the Contact Us drop down menu. Then select Ask About Care or Services or Give Feedback on Maisa (see also: 8.1 Who can I contact if I have additional questions?).

If your question concerns care or services, select a recipient from the first drop down list. By selecting the Ask About Care or Services option, you can ask a question regarding your care or services. From the first drop down list you can select a recipient for the message. From the second drop down list you can select a subject for the message. You can also add attachments to your message by clicking the Attach a file button.

All Vantaa residents can send messages to their health centre care team. You can also send messages to units where you have had a care or service encounter in the past six months or in which you have a scheduled appointment in the upcoming six months. However, this requires that unit in question has deployed the Message functionality. Organisations outline separately which of their units will deploy the Message functionality. From the Choose a Recipient list you’ll find all the units and health care and social care providers you are able to contact.

In Maisa you can book appointments for certain health care and social care services from Appointment Desk. Appointment Desk can be accessed by clicking the Book an Appointment quick link on the Maisa frontpage or by selecting the Book Appointment option under My Activities.

Health centres

You can book non-urgent appointments at you own health centre (with a nurse or a public health nurse, for instance). You can book these appointments by going to Maisa’s Appointment Desk page. Select either Clinic appointment, Telephone call or Group appointment. Doctor’s appointments aren’t automatically available in Maisa, because your need for treatment must be assessed before you can see a doctor.

Appointments can also be made available to you with a scheduling ticket. You will receive a notification about a new scheduling ticket according to the notification settings you have defined for your Maisa account (see also: 5. Personalising Maisa).The new ticket also appears in Maisa’s frontpage notifications, and you can access appointment booking by clicking the link in the notification. The ticket will appear at the top of the Appointment Desk page.

Maternity and child health clinics

The first maternity clinic appointment is meant for pregnant women who want to book their first visit at the maternity clinic. You will get to the appointment booking activity after you have answered a few preliminary questions. A first maternity clinic appointment can be booked by clicking the Book Your First Maternity Clinic Appointment link on the right side bar on the Appointment Desk page.

After you have visited the maternity clinic for the first time, new appointments will be available for you on the frontpage of the Appointment Desk.

School and student health care

If you are entitled to school health care services and wish to book an appointment for a health examination, please contact your school nurse. You can do that via Maisa’s Message Centre, for instance. A public health nurse can assign you a scheduling ticket in Maisa, which allows you to book the appointment on the Appointment Desk page. (A scheduling ticket can also be assigned to a guardian acting on behalf of a child, see also: 4. Acting on someone else’s behalf in Maisa).

If you are entitled to student health care services, certain student health care appointments will automatically be available for you on the Maisa Appointment Desk page. These appointments include, for instance, the first-year health examination in school or student health care. If you don’t find the appointment you are looking for on the Appointment Desk page, please contact your school or student health care nurse. You can do that via Maisa’s Message Centre, for instance.

Social care

Appointments for certain social care services (such as appointments for school social workers, as well as appointments for some social services for families with children and services for adults) are available for everyone and do not require logging in to the Maisa portal. You can book appointments for these services on the website of your municipality of residence. You can also book these appointments in Maisa by selecting the Book Appointment option on the My Activities drop down list and then selecting Social Care Open Appointment from the related links on the side bar. If you cannot find the desired service from the Social Care Open Appointments, the appointment you wish to book requires a scheduling ticket. If you cannot find a scheduling ticket from the Appointment Desk in Maisa (see instructions below), please contact the care or service unit in question.

Appointments can also be made available to you with a scheduling ticket. You will receive a notification about a new scheduling ticket according to the notification settings you have defined for your Maisa account (see also: Personalising Maisa). The new ticket also appears in Maisa’s frontpage notifications, and you can access appointment booking by clicking the link in the notification. The ticket will appear at the top of the Appointment Desk page.

Specialised health care

Specialised health care can offer you appointments by assigning you a scheduling ticket in Maisa. You will receive a notification of a new scheduling ticket according to the notification settings you have defined for your Maisa account (see also: 5. Personalising Maisa). The new ticket also appears in Maisa’s frontpage notifications, and you can access appointment booking by clicking the link in the notification. The ticket will appear at the top of the Appointment Desk page.

Oral health care

Oral health care appointments will become available for booking in Maisa over the course of the year 2020.

When booking an appointment in Maisa you can add yourself to a short notice list. This option is available for select appointments. If an appointment becomes available at least three days prior to your original appointment, the available appointment can be offered to you when you are on the short notice list. The appointment is made available for you in Maisa and you can either book it or reject the offer. The offer is valid for 15 hours. Rejecting an offered appointment does not remove you from the short notice list and other appointments may still be offered for you. If you wish to receive e-mail or SMS notifications of short notice list offers, you need to opt the appropriate short notice list settings in the Notifications section of Settings (see also: 5. Personalising Maisa).

You can save time by updating your information beforehand in the Prepare for your visit activity. You can access this activity from the frontpage’s To Do list by clicking the Update Information button of an upcoming appointment (or by following this path: My Data - Appointments and Visits - Upcoming Visits - Prepare for your visit).

This activity will guide you to verify your contact information and update your medication and allergy information and current health issues. If a provider has assigned questionnaires for you, this activity will instruct you to fill in the appropriate questionnaires.

Filling in a Symptom Questionnaire can speed up the process and may even save you a visit to the health centre. Based on your answers a health care professional assesses the need for care and outlines a plan if further action is needed. If necessary, an appointment will be scheduled for you. Select Fill in Symptom Questionnaire under My Activities to access questionnaires.

At present, symptom questionnaires are used for the following symptoms:

  • Toothache

A symptom questionnaire unfolds based on your answers.

You can access My Kanta Pages through Maisa with a single sign-on and make a renewal request. Select Request Prescription Renewal from the My Activities drop down menu. The renewal request is made in the My Kanta pages. By clicking the Go to My Kanta Pages button you can jump straight to the correct page. You do not have to log in to My Kanta Pages separately.

See also: 5.4 Will I get an alert when a new prescription is available?

Under Other Services you can find the Terveyskirjasto section and search for reliable and up-to-date information about immunisations, medications, diagnoses etc.

If you already are a client in a social care unit, you can send a message to this unit from the Message Centre found under Messages and Questions (see also: 3.1 How and to whom can I send a message?).

If you want to contact social services or fill in an application, you can do so in the Submit an Application or Contact Social Services section found under My Activities. By clicking the Submit an Application button you can contact social services or fill in an application.

No, this is not possible. Debt counseling is not part of the Maisa services.

Social loan applications are not automatically available in Maisa. You need to start by contacting the social loans guidance and information service to determine your eligibility for social loans.

Self-Assessments for Your Well-Being and Power of Attorney Forms

Some questionnaires are always available in Maisa, for example the Type 2 Diabetes Risk Assessment Form. You can complete one of these assessments any time and submit the answers to a health or social care professional. The answers you submit will be stored in your record. A health care or social care provider will not automatically contact you after you have completed an assessment. If you start to worry about your situation after completing an assessment, please contact a care or service provider through the Maisa Message Centre or through some other channel.

Assessments and questionnaires that are always available can be found from the Fill in Self-Assessments and Questionnaires section under My Activities.

Questionnaires related to a care or service encounter

Health care and social care providers can send you questionnaires to complete prior to an upcoming appointment or in connection with a care or service episode. If you complete the questionnaire before your visit, the information reaches the provider well in advance. In addition, your answers will be stored in your record.

Questionnaires assigned to you can be found from the Fill in Self-Assessments and Questionnaires section under My Activities. A new questionnaire also creates a Maisa frontpage alert and you can access the questionnaire by clicking the link provided in the alert. If a questionnaire is connected to an upcoming appointment, you can access it also from the frontpage Prepare for your visit alert.

What is the Give your consent to be contacted regarding future scientific research studies form?

The Self-Assessments for Your Well-Being and Power of Attorney Forms include a consent form allowing you to be contacted about upcoming research studies. With this form you can give your consent to be asked to take part in research studies in the future. You can cancel your consent by changing your answers to the same questions.

If you give your consent to receive these notifications, the information will be stored in your record.

A provider can send you flowsheets to fill in. These include for example blood pressure and blood sugar monitoring flowsheets. You can fill in the flowsheet when most convenient to you and the data will be sent to a provider and stored in your personal record.

Flowsheets can be accessed by selecting Fill in Flowsheets from the My Activities drop down menu. A new flowsheet also creates an alert to the Maisa frontpage and you can jump directly to the flowsheet by clicking the link in the alert.

After a provider has sent you a flowsheet to fill in, if you like, you can share data from Apple Health or Google Fit app with Maisa. Connecting the app with Maisa can be done in the Maisa mobile app, where you can do the linking by going to the “Flowsheets” section found from the frontpage of the app.

Through this link, you can practice joining the Video Visit and check that your camera and microphone are working properly.

Sometimes a video visit can replace a visit to a health centre or social care unit. Video Visits are set up using the Maisa Video Visit application. You can access this functionality after a provider has booked a video visit for you. You’ll find the appointment from the Appointments and Visits section under My Data or from the frontpage To Do list.

How do I begin a Video Visit?

We recommend you use Google Chrome or Firefox as a web browser. If you use a different browser, you may need to download the Maisa Video Visit application. You must download the application before you begin the video visit. A video connection is established automatically when you click the Begin Your Video Visit button. The video visit will open in a new browser window. If the provider has not yet joined the video visit, please wait. The visit will begin when the provider joins the visit.

If the video visit window does not open automatically, make sure you have enabled pop-ups in your browser settings. Settings vary in different browsers (click the name of the browser you are using to access the correct browser instructions: Google Chrome, Internet Explorer, Microsoft Edge, Mozilla Firefox). If the video visit does not open correctly in the browser you are using, try using a different browser.

Your computer may ask permission to enable web cam and microphone. In order to have picture and sound during the video visit, you must permit the use.

Some browsers may require installing additional software in order to enable video visits.

In order to join a video visit with your mobile device you need to dowload a free Maisa Video Visit application to your device (from Apple App Store or Google Play). Download the app BEFORE you begin a video visit. After you have downloaded the Maisa Video Visit app to your device, you don’t need to open it separately when attending a video visit. The app will start automatically when you join the visit.

Why is there no sound during a video visit?

Check to see if the volume on your device is muted or turned very low. Also make sure that the video visit has sound enabled and that the microphone is not on mute.

Why is the video connection not working properly during a video visit?

Make sure that your web cam is on and not covered with anything. If you are using a detachable web cam, make sure that it is connected properly.

What should I do, if the video visit connection does not work despite all efforts?

If you are not able to connect to a video visit, please contact the unit with which the visit was arranged.

4. Acting on someone else’s behalf in Maisa

An adult of full legal capacity can authorise another adult to act on their behalf in Maisa. Depending on the authorisation permissions, a person acting on someone else’s behalf can for example read and send messages and book and view appointments.

When you authorise someone to act on your behalf in Maisa, you will need to define the desired authorisation permissions.

  • Full permissions: the person acting on your behalf has the same permissions to your account as you do.
  • Appointment booking and messages: the person acting on your behalf does not have access to view your health issues or medications but can book appointments and send messages on your behalf.
  • Read-only permissions: the person acting on your behalf has full access to view your Maisa account but can’t book appointments or send messages.

To authorise someone over 18 years of age to act on your behalf in Maisa, do as follows:

Go to the Settings menu located in the Maisa banner and select Manage Authorisations to Act on Someone Else’s Behalf. In the next view, again click Manage Authorisations to Act on Someone Else’s Behalf. Then click the link +AUTHORISE SOMEONE TO ACT ON YOUR BEHALF, which is located under the heading Who Can See My Record? Fill in the name and email address of the person you wish to authorise. Then click to choose the type of authorisation permissions you wish to give them. Finally, click the Send invitation button.

The person you have chosen will receive an invitation by email. When they have received the message, they must click the Accept invitation button in the message to access the Maisa log in page. After logging in, they must enter your date of birth to prove that they know you.

NB: Note that the invitation must be sent from the Maisa account of the person who is authorising someone else to act on their behalf. The person who is meant to receive the invitation cannot request it via their own Maisa account.

Alternatively, you can do the authorisation at a health care or social care unit where you are a patient or a client.

You can view someone else’s records in Maisa only if you have been authorised to act on their behalf. (See also: 4.1 What does acting on someone else’s behalf mean?)

No, you can’t. Your Maisa account is linked to your own personal social and health care records. When you ask a question in Maisa, the information will be filed in your record. This means that the information would not appear in the correct record and could potentially even jeopardise care.

No. Because of the sensitive nature of social and health care information everyone must have their own Maisa account. You can ask your spouse to authorise you to act on their behalf in Maisa in which case you will be able to access their information. (See also:4.1 What does acting on someone’s behalf mean? and 4.3 How do I authorise someone to act on my behalf in Maisa?)

A guardian can automatically act on behalf of a child under the age of twelve in Maisa. A guardian’s right to act on behalf of a child is verified with every log in from the e-Authorizations service provided by Suomi.fi. Maisa services adhere to Finnish national guidelines regarding children.

When acting on behalf of a child under the age of twelve, log in to Maisa as yourself. After logging in, click the icon of your child’s account in the banner to access their account.

Children and adolescents aged 13-17 log in to Maisa with their own passcodes. (See also: 1.3 How do I log in to Maisa? and 4.7 What is strong electronic identification?).

Joint custody is a shared custody agreement. If the custody agreement extends beyond living arrangements of the minor, a guardian cannot act on behalf of the child.

5. Personalising Maisa

Go to Settings located in the Maisa banner to access your account settings.

In the Notifications section you can, for instance, enter a temporary address or update your marital status or contact information. You can also determine how you would like to receive Maisa notifications, e.g. regarding appointments.

In the Personalise section you can see whose records you can view and who can view your records (see also: 4 Acting on someone else’s behalf in Maisa).

Maisa portal’s content and views are user-specific as the portal is linked to your health care and social care records. For example, different encounters define what kind of appointments and contact methods are available for you. Some of the Maisa services may be visible only to specific patient and client groups (like for example the first Maternity Clinic appointment).

In the top bar menu, go to “Settings” and choose “Notifications” to modify the types of notifications and mail you would like to receive from Maisa.

You can receive notifications from Maisa by email or by SMS. In the notification settings section, you can choose your preferred format for notifications and specify what topics you want to be notified of. If you wish, you can opt out of all Maisa notifications. In this case, you will only receive invitation confirmations for the authorisation to act on your behalf and notifications about changes in contact information. These will be sent by email.

A letter is always sent about appointments, and you cannot opt out of this functionality. If you wish, you can opt out of communication management letters and bulk communication letters.

Requesting a Prescription Renewal in My Kanta

When you wish to make a prescription renewal request in Maisa, the portal will automatically direct you to My Kanta Pages without a separate log in. (See also: 3.6 Can I renew a prescription in Maisa?). If you want to receive a notification once the prescription has been renewed, you need to adjust the notification settings according to My Kanta instructions when creating the renewal request.

Renewing a prescription during an encounter

You can modify your settings in Maisa, if you want to receive alerts also about prescription renewals released in the Apotti system. These include for example prescriptions that are renewed during a visit or a call. You can modify the settings by following this path: Settings - Notifications - Health - Prescription Renewal.

If you act on behalf of someone, go to Settings and select Notifications to modify the settings specifying which messages notifications you want to receive on their behalf. If you select the Apply to all records I can access option, you will get the same alerts on behalf of the person you represent as you have opted to receive yourself in Maisa.

If you want to set different settings for the account of the person you represent, go to their account and modify and edit and save the preferred notification settings there.

6. Using Maisa

Securing the privacy of your health and social care information is important. Using the portal with a web browser requires strong electronic identification (see also: 1.3 How do I log in to Maisa?).

Numerous clinical, health science and social welfare research studies are conducted in the Apotti member organisations. For instance, volunteers may be needed for drug research studies or studies assessing the effectiveness of a new treatment protocol. Participation in scientific research is always voluntary and based on informed consent. You have the right to cancel your consent at any point without any disadvantages caused by the cancellation.

You’ll find more information about the portal’s privacy policy by clicking the Privacy Policy link at the bottom of the Maisa log in page.

To use Maisa you need a computer or a mobile device with internet access. We recommend you use a most up-to-date browser version and using Google Chrome, Microsoft Edge, Firefox or Safari as your browser. If you attend a video visit in Maisa, we recommend you use either Google Chrome or Firefox (see also: 3.13 What is a Video Visit?).

Maisa mobile application is available for Android and iOS (iOS 10.0 or a newer version, Android 6.0 or a newer version) and you can download the application from your app store (Apple AppStore, Google Play Store).

When navigating in Maisa we recommend you use the buttons and links provided by the portal. In some cases, using the browser’s return button can cause an error.

You will be automatically logged out of the portal, if the session has been inactive for over 30 minutes. The portal gives a notification of the approaching time limit before logging the user out.

Sometimes you may be logged out due to a server error. If that happens, you can log back in and continue using the portal normally.

See also: 1.2 Who can sign up for Maisa?

If you cannot log in to Maisa, you might not have an active contact with any of the Vantaa or HUS Helsinki University Hospital units that use the Apotti system and Maisa portal.

If you do have an active contact with a Vantaa or HUS Helsinki University Hospital unit that uses the Apotti system and you cannot log in:

  • Make sure that you have selected the correct identification method (e.g. the correct bank). If the problem is related to the identification process (e.g. online banking codes), please contact the correct service provider.
  • If the problem occurs during Maisa log in, the error may be related to the electronic identification process. Logging in to Maisa requires strong electronic identification (see also: 1.4 What is strong electronic identification?). This service is provided by Suomi.fi. With electronic identification related problems contact Kansalaisneuvonta (www.kansalaisneuvonta.fi, tel. 0295 000).
  • Occasionally the Maisa portal may be out of service due to maintenance. Try to log in again later.

Sometimes a user may be denied access to Maisa due to inappropriate conduct.

You can access Maisa only if you accept the portal’s terms and conditions. If you reject the terms and conditions, your Maisa account will be inactivated. If you want to reactivate your account, please contact your care or service provider.

We recommend you always end your session by logging out of the portal. If you are using Maisa with a browser, you can log out by clicking the Log Out button in the right upper corner. Remember to empty the computer’s cache memory and browser history and close all open browser windows. You can log out of the Maisa mobile application from the three dots visible in the right upper corner. When you touch the dots, a drop down menu containing the Log Out option opens.

If you wish to delete or deactivate your Maisa account, please contact the social care or health care unit responsible for your care or services.

7. Maisa mobile application

The Maisa mobile application is compatible with Android and iOS devices (iOS 10.0 or a newer version, Android 6.0 or a newer version).

Before the first log in, you need to download the application from your device’s app store (Apple AppStore, Google Play).

Logging in to the Maisa application requires strong identification (see also: 1.4 What is strong electronic identification?). After the first log in you can use biometric identification (fingerprint, FaceID) or set a PIN code. Using the Maisa app with Apple Watch requires a PIN code to be implemented.

The app allows you to, for instance:

  • Send and receive messages
  • Book appointments
  • Fill in questionnaires and forms
  • Fill in flowsheets
  • Review test results
  • Receive notifications and alerts

Some of the functionalities in the Maisa portal are not available in the mobile application. For instance, you cannot modify your notification settings in the mobile app. (See also: 5.3 How can I modify my notification settings?.)

You can disable or activate notifications in the applications Account Settings. Go to Service Notifications, if you want to switch notifications on or off. You get alerts to your Maisa mobile app according to the settings you have opted in the Maisa portal. (See also: 5.3 How can I modify my notification settings?.)

If you have enabled screenshots from the Maisa application settings, this hides the Maisa app from the list of recently used applications on your mobile device. This may affect the Maisa app log in when using strong identification. It will not affect fingerprint, PIN and Face ID logins.

8. Feedback and Contact

If you want to give feedback on Maisa, you can do so in the Ask a Question or Give Feedback on Maisa sections, both of which can be accessed from Contact Us drop down menu. You can also contact your care or service unit if you have questions about Maisa.